For some months now I’ve been locked out of my pool.com account. When I try to login it says my username/password combination is incorrect.
Firstly why can’t it be specific as to which is incorrect? Is it the username or the password. Well it turns out that both are correct. If I use the “Forgot Password” route I am emailled my password, which is correct.
But yet the system won’t let me in. The drones on technical support are of no assistance. As we all have experienced when dealing with large companies (anything above 20 persons in my book) a different person signs off each email, and despite there being a subject tracking number they never seem to read back one page. Thus the customer remains the expert on an issue and the customer service drone is a chair warmer.He or she only has the power and inclination tosuggest I do something I’ve already done i.e. use the “Forgot Password” route.
I assume pool.com eats its own dog food, and thus I must conclude the reason for the lockout is I have bagged a good domain and someone in pool.com wants it. They have ensured I cannot login so that I cannot update my credit card information. Once a certain period has elapsed the domain will revert into the hands of pool.com itself as I will be a non paying customer. At that point perhaps my account will be unlocked?
Suggestion: If you use pool.com then input your credit card that has the longest expiry date.
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