1and1 is a domain registrar. I used them last year to register a novelty domain that now has a successful blog on it. I chose them because - at the time - their price was the best around. I intended to transfer the domain to my favourite registrar (GoDaddy) before it expired.
However about 10 months in I got an automated email from 1and1 saying they had just charged my credit card, I logged into the control panel and say that “Auto renew” or something similar was enabled, so I blamed myself for not turning that off previously, and for not cancelling the PayPal billing agreement.
However, a WHOIS showed that 1and1 hadn’t actually added another year to the expiration date. I emailled their customer support address and the responder, whom I assume is based in India, said, in a roundabout manner, that the extra year would only be added on the expiration date.
Now, if you know about domains, then you’ll realise the problem this creates. If I transfer the domain away, say today, then by the time that original expiration date comes around the domain will be with another registrar and 1and1 will get to keep my money, without having provided any service, that is what is known as 100% profit, good for them, but a textbook rip off for me.
Today I got an automated email from 1and1 reminding me to renew the domain. WTF they already took the money, sounds like my friend in India doesn’t know what he’s talking about. I have little time to bad registrars, and having encountered multiple problems the time has come to jump ship, and transfer the domain away. Yes, I’ll lose USD 8.88 approx, but it has to be done.
Goodbye 1and1 I will never use your services ever again, this was your a second chance.
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