In the private sector if you find yourself dealing with an incompetent company you can vote with your feet and take your business elsewhere. Often times it hard like in web hosting where you will have to migrate databases but it can be done.
However what if the incompetent company has a monopoly? Who can you move to? No one. Will you even complain to the company and let them know about thier poor practices? Probably not, because you might enjoy even worse service then.
Fortunately there are few private sector monopolies. One that comes to mind is the NCT. A couple of months ago we wrote how the NCT doesn’t send reminder letters anymor, sure why should it? It is private sector company enjoying a Government contract, why would it waste money on postage when it knows that car drivers have to use its services.It is the only show in town, it would be illegal not to use its services!
Indeed, the Government may me infomally happy that it no longer sends reminder letters, because it can pile on penalty points and enjoy some income. Insurance companies must also be smiling on the lack of reminders, as those penalty points allow them to extract higher premimus from drivers, who again must havecar insurance, it would be illegal not to have insurance.
Moving up the ladder the Revenue Commissioners are my favourite example. You have to pay tax, it would be illegal not to. Why should they provide information, indeed they will often say informally “ask an accountant” but who will pay his EUR 60 per hour fee? moi?

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