PSI-USA is another “who are they?†registrar I had the misfortune of getting an account with when I bought a domain from Pool.com. Hover over that PSI link above… Yes that’s right their domain is a .info and has a hyphen, so they are down by two points before the game has begun.
I got an email from Pool
Congratulations!
Thank you for using POOL.com. We have successfully secured the following domain(s) on your behalf:
example.com
Your account has been charged $60.00 USD.
To review the details of your domain(s) at any time, go to the Successful Backorders tab in your Pool.com account.
http://www.pool.com/MyAccount/domains.aspx
Attention new customers! Within the next 24 to 48 hours you will receive an email from the registrar responsible for registering your domain(s). This email will provide instructions on how to manage your domain(s) within their system.
Best Regards,
Customer Service
service@Pool.com
and then the next day from PSI-USA
Hello!
Your domain
example.com
was successfully registered with POOL.COM through the Registrar PSI-USA, Inc. See your result also here: whois.psi-usa.info
This is a onetime notice that your domain is now registered with our company, a POOL.COM partner. Please feel free to contact us for one of the following events:
- Update your domain (Contact Informations and Nameservers)
- Delete your domain
- Transfer (away) your domain to another Registrar (N/ACK a CTSR)
Our team will be available via e-mail at: pool@psi-usa.info We try to answer your mail within 48 hours during working days.
With best regards,
Your PSI-USA Team
I have had bad experiences of Pools and SnapNames shelf registrars and always transfer away in 90 days. In this case however it looks like that is going to be difficult. Neither email contained a username or password for the PSI-USA control panel, also Pool and PSI-USA must have hired some customer support staff from RegisterFly as neither are replying .
Follow-up: 10 days after email. They just replied; it was slow, but they did reply.
1 Response to “PSI-USA Problems”