Comments on: Getyername.com Problems http://ambrand.com/2007/05/03/getyernamecom-problems/ The musings of a team of 20 something friends in Cork, Ireland Thu, 09 Sep 2010 16:18:48 +0000 http://wordpress.org/?v=2.2 By: Ambrand Dot Com http://ambrand.com/2007/05/03/getyernamecom-problems/#comment-12251 Ambrand Dot Com Wed, 23 May 2007 15:22:00 +0000 http://ambrand.com/2007/05/03/getyernamecom-problems/#comment-12251 JW, my last interaction with easyspace was as recentlyas August 2006 when as I said I bought an expired domain, things hadn't changed much from the customers POV, but good luck JW, my last interaction with easyspace was as recentlyas August 2006 when as I said I bought an expired domain, things hadn’t changed much from the customers POV, but good luck

]]> By: Johnathan Williamson http://ambrand.com/2007/05/03/getyernamecom-problems/#comment-12169 Johnathan Williamson Thu, 17 May 2007 12:14:46 +0000 http://ambrand.com/2007/05/03/getyernamecom-problems/#comment-12169 We are a part of the iomart Group yes, the Group announced the purchased of Easyspace on the 6th of September 2004, our About Us page does actually mention the fact we are a part of the iomart Group. Since then we've been improving significantly, I don't know if a change in logo would be a major improvement but I'll certainly pass it along to our Marketing team! I suppose after three years "under new management" might not really be appropriate! Kind Regards, Johnathan Williamson Customer Support Manager www.easyspace.com johnathan@easyspace.com We are a part of the iomart Group yes, the Group announced the purchased of Easyspace on the 6th of September 2004, our About Us page does actually mention the fact we are a part of the iomart Group.

Since then we’ve been improving significantly, I don’t know if a change in logo would be a major improvement but I’ll certainly pass it along to our Marketing team!

I suppose after three years “under new management” might not really be appropriate!

Kind Regards,
Johnathan Williamson
Customer Support Manager
www.easyspace.com
johnathan@easyspace.com

]]> By: admin http://ambrand.com/2007/05/03/getyernamecom-problems/#comment-12168 admin Thu, 17 May 2007 11:42:53 +0000 http://ambrand.com/2007/05/03/getyernamecom-problems/#comment-12168 are "you" with IOMART, or were IOMART your predecessors, when did "you" take over.you should mention that you are under new management on your About Us page, and on a masthead banner on ALL pages, and lose that logo, it brings back too many memories. From the outside it looks like nothing has changed. are “you” with IOMART, or were IOMART your predecessors, when did “you” take over.you should mention that you are under new management on your About Us page, and on a masthead banner on ALL pages, and lose that logo, it brings back too many memories. From the outside it looks like nothing has changed.

]]> By: Johnathan Williamson http://ambrand.com/2007/05/03/getyernamecom-problems/#comment-12164 Johnathan Williamson Thu, 17 May 2007 10:55:53 +0000 http://ambrand.com/2007/05/03/getyernamecom-problems/#comment-12164 I can well imagine :) Easyspace have since your time with us been taken over by new owners and a much more customer focused approach is being taken to how we handle these matters - infact we're now in a position where are comfortably answering -All- correspondance (telephone, email, helpdesk, livechat and fax) within 24 hours - with zero "automated" responses (I hate those too.). High prices ... well I hope we've resolved that one! Certainly not the cheapest on every service but it's competitive and we think the service we now provide makes the difference. Charged to change DNS and Nameservers was a common complaint when we took over - that's all free now, the only additional charge we make is for transferring to another company with our assistance which is £15 flat. Theres nothing worse than a company who don't respond to customers contacts - I came across your blog by chance but we're doing a lot more proactive searching for the problems created by our predecessors and putting them right (where possible). Anyway ... thank you for your comments - we take them all on board and they are very important to us, granted there's not much I can do now about the problems you experienced in the past but people like your good self have helped us get into a much better position than we were in 3/4 years ago. Kind Regards, Johnathan Williamson Customer Support Manager www.easyspace.com johnathan@easyspace.com I can well imagine :)
Easyspace have since your time with us been taken over by new owners and a much more customer focused approach is being taken to how we handle these matters - infact we’re now in a position where are comfortably answering -All- correspondance (telephone, email, helpdesk, livechat and fax) within 24 hours - with zero “automated” responses (I hate those too.).

High prices … well I hope we’ve resolved that one! Certainly not the cheapest on every service but it’s competitive and we think the service we now provide makes the difference.

Charged to change DNS and Nameservers was a common complaint when we took over - that’s all free now, the only additional charge we make is for transferring to another company with our assistance which is £15 flat.

Theres nothing worse than a company who don’t respond to customers contacts - I came across your blog by chance but we’re doing a lot more proactive searching for the problems created by our predecessors and putting them right (where possible).

Anyway … thank you for your comments - we take them all on board and they are very important to us, granted there’s not much I can do now about the problems you experienced in the past but people like your good self have helped us get into a much better position than we were in 3/4 years ago.

Kind Regards,
Johnathan Williamson
Customer Support Manager
www.easyspace.com
johnathan@easyspace.com

]]> By: admin http://ambrand.com/2007/05/03/getyernamecom-problems/#comment-12163 admin Thu, 17 May 2007 10:33:05 +0000 http://ambrand.com/2007/05/03/getyernamecom-problems/#comment-12163 Hi JW, I haven't thought about Easyspace in a while. While your comment does put a human face on the company, unfortunately the company makes my blood pressure increase. Their "crimes" were many 1) high prices 2) charged to change DNS 3) didn't reply to emails, the latter as you will have realised from reading this website is unforgivable. I once found a lovely domain that was registered at Easyspace, the previous owner had let it expire and Easyspace were auctioning it, I emailled the address shown on the page, no reply, I phoned the number and gave Mr Easyspace my credit card number and details, after 10 days the WHOIS changed, but Mr Easyspace has misspelled my email domain, so I never got the user/pass, and the forgot password route of course was no help, I emailled Easyspace many times, eventually I registered the misspelled domain just to get the user/pass. I will never, never, never do business with Easyspace again, please keep your Google Alert active and you'll see how your former prisoners can spread word of your faux-pas online. Hi JW, I haven’t thought about Easyspace in a while. While your comment does put a human face on the company, unfortunately the company makes my blood pressure increase. Their “crimes” were many 1) high prices 2) charged to change DNS 3) didn’t reply to emails, the latter as you will have realised from reading this website is unforgivable. I once found a lovely domain that was registered at Easyspace, the previous owner had let it expire and Easyspace were auctioning it, I emailled the address shown on the page, no reply, I phoned the number and gave Mr Easyspace my credit card number and details, after 10 days the WHOIS changed, but Mr Easyspace has misspelled my email domain, so I never got the user/pass, and the forgot password route of course was no help, I emailled Easyspace many times, eventually I registered the misspelled domain just to get the user/pass. I will never, never, never do business with Easyspace again, please keep your Google Alert active and you’ll see how your former prisoners can spread word of your faux-pas online.

]]> By: Johnathan Williamson http://ambrand.com/2007/05/03/getyernamecom-problems/#comment-12161 Johnathan Williamson Thu, 17 May 2007 08:15:48 +0000 http://ambrand.com/2007/05/03/getyernamecom-problems/#comment-12161 Hi there, Sorry to hear about the problems you had with Easyspace (checked the blog entry - our processes have change considerably since 2002!). I've enjoyed reading a few of the entries on your blog, some of it very informative for the un-informed! Kind Regards, Johnathan Williamson Customer Support Manager www.easyspace.com johnathan@easyspace.com p.s found your site via a Google Alert - we're not stalking you :) Hi there,

Sorry to hear about the problems you had with Easyspace (checked the blog entry - our processes have change considerably since 2002!).

I’ve enjoyed reading a few of the entries on your blog, some of it very informative for the un-informed!

Kind Regards,
Johnathan Williamson
Customer Support Manager
www.easyspace.com
johnathan@easyspace.com

p.s found your site via a Google Alert - we’re not stalking you :)

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